Trusted and loved portable storage.
The My Passport portable drive is trusted to store the massive amounts of photos, videos and music you love. Available in an array of vibrant, fun colors, the sleek style fits comfortably in the palm of your hand, so you can easily take your treasured content everywhere you go.
WD Elements Product Overview (PDF). My Book for Mac Product Overview (PDF) Quick Installation Guide (PDF) User Manual (PDF) Portable for Mac. Product Overview (PDF) Quick Installation Guide (PDF) User Manual (PDF) Portable. Product Overview (PDF) Quick Installation Guide (PDF). My Passport for Mac Product Overview (PDF) User Manual (PDF. The My Passport for Mac portable drive is trusted to store the massive amounts of photos, videos and music you love. Its sleek style is fun and fits comfortably in the palm of your hand, so you can easily take your treasured content everywhere you go. Instruction manual for mac os x.
Auto Backup
Automatically back up photos, videos, music and documents from your system onto your My Passport drive with the included WD Backup software. Set it to your schedule. Just pick the time and frequency.
Password Protection
Built-in 256-bit AES Hardware Encryption with WD Security software helps keep your content private and safe. Easily add a “return-if-found” message as the password prompt in case your My Passport drive ever gets lost. Even great minds like yours can accidentally leave things behind.
WD Reliability
WD builds drives to demanding requirements for durability, shock tolerance and long-term reliability. And we back up (pardon the pun) the trusted My Passport drive with a 3-year limited warranty.
Hi Donna,
Welcome to Microsoft Community and thank you for posting your query.
Let’s try installing the WD passport driver in compatibility mode and check if this helps. I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive.
You can also visit the below link and try updating the driver and check.
If the issue still persist, I recommend you to contact WD passport team for further assistance.
Hope this helps. Keep posting us with the status we will be glad to help you.
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Hello,
thank you for replying to my query.
Firstly I have a couple of questions-
do I uninstall the WD security and WD utilities files before I reinstall them?
do I then try and start the install process again from the Manual I downloaded?
Also, I wasn't able to find a compatibility tab.
regards,
Donna
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Hey DonnaW2 :)
Billion gave you some good advice! The two WD software programs shouldn't be a problem and I don't believe you should uninstall them when working with the drivers. Feel free to post back if you have trouble finding the drivers or any other problem with the drive! you can contact our support here: http://products.wdc.com/support/kb.ashx?id=lckjWh Cheers! Captain_WD.
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Wd My Passport User Manual For Mac Air
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Hello Billion and Captain_WD,
Thank you for your help.
Billion,
I did get so far with your advice but wasn't quite sure what software to download from the website you gave me.
I did try but it said I didn't have privileges.
My next step which was what you Captain_WD suggested was online support.
I've now done that and everything is working perfectly
Than you to both of you, much appreciated.
Donna
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Hydra mac 6c manual software. Sorry this didn't help.
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Hi,
Thank you for keeping us updated. If you need further assistance with Windows in future, let us know and will be happy to help.
Thanks.
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Great! Thanks for marking this as the answer. Switching to the mac the missing manual pogue, david.
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Hello,
Well my WD passport is working but I still get the message that my File History Drive has been disconnected for too long.
I went in Settings / back up/options and it is still saying last back up was 25/09/15 which was probably just before I installed windows 10 and today I'm getting the same notification.
I did a 'back up now' but the back up date didn't update.
Thank you for replying to my questions.
Donna
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You are most welcome! Can you verify that the backup is current and not from the older date? If the update is OK and the date is the only problematic thing I'd say that you should turn to the MS's live support. If the backup is not updating I would try doing it on another external drive and see if the results are different.
Post back when you do the tests. Captain_WD.
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https://treeevery705.weebly.com/manual-sync-chrome-mac.html. Great! Thanks for marking this as the answer.
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Hello Captain_WD,
Thank you for your reply. How do I know that date of the back up? The online tech remote support did a back up yesterday after he downloaded the compatible win 10 version and the files backed up mirror those on my PC but there's no date that I can see?
Also in settings on Win 10 and I do 'back up now' nothing seems to happen. The date stills says Sept and immediately the 'reconnect your drive' error message comes up.
Sorry, not great with this stuff,
Donna
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User Manual Pdf
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Hey again :)
This should give you a good amount of info including how to check the contents of the backup: http://windows.microsoft.com/en-us/windows/back-up-restore-faq#1TC=windows-7 I would recommend backing up your data with another tool to an external drive just to be on a safe side that you have a current backup of your data. You can try using WD SmartWare: http://products.wdc.com/support/kb.ashx?id=45KZ4B If you have questions for regarding software or anything else feel free to ask :) Captain_WD.
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